Review Time
A few years ago, this would have easily been a 5/5 service. Unfortunately, times change — and Brillband has changed, not for the better.
Their website still displays social media icons that link to deleted or inactive accounts. Whether you’d call that false advertising or not, it’s at the very least extremely lazy. If you no longer operate Instagram, TikTok, Facebook, or WhatsApp support, then update the website to reflect that. Leaving broken links in place gives a poor impression and suggests a lack of care.
I understand that managing multiple platforms can be difficult for a smaller provider. However, removing all customer-facing channels without clear notice or communication raises questions about transparency.
Another major issue is communication during outages. When service disruptions occur, customers are not proactively notified via email or SMS. Even as a newer business, maintaining clear communication during downtime is basic customer service. Rolling back features that once existed feels like a step backwards.
Finally, I believe the current average rating reflects Brillband’s early days rather than its current standards. In its present state, I cannot confidently recommend the service due to reliability concerns and unexpected connection issues — including problems accessing certain websites, something I have never experienced with other providers.
The promised internet speed is consistently met, great pricing, and outstanding customer service with real representatives, not automated responses. I've had a stable connection, experiencing only 3 outages in the years I've been with the service, all resolved in just a few hours. My experience shows that everything offered is delivered honestly. An upgraded router would be nice, but it's a minor detail. If you're considering this option, I can confidently say I've been very satisfied for 3 years.
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