I think the team clearly wants to improve the client/user experience.
I also had the "unexpected charge" issue (after I deleted my account), and Brilliant support was quick to resolve it.
Overall, the quick response and common-sense resolution compensated for my initial frustration and turned it into a positive experience.
(P. S. I deleted my account not because I have a problem with the app/quality, but because I am lazy and decided at least not to throw money away on unused subscriptions.)
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