brilliant.org

4.4
4.4 Based on 1.2K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

1.2K Reviews

5 Star
82%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
12%

All Reviews

Filter Reviews

Review Time

Wayne Sigurdson
I was very impressed the customer service. I felt they went beyond what was expected and provided

I was very impressed the customer service. I felt they went beyond what was expected and provided outstanding service.
The app itself works great and is a boon for visual learners.

5
Date of experience: Feb 28, 2026
Qing Bill Wan
Brilliant.org charged me for annual subscription without notice, and refused a refund. And even canc

Brilliant.org charged me for annual subscription without notice, and refused a refund. And even canceled our subscription. Support won’t help. Shady behavior. Never buy annual subscription”

1
Date of experience: Feb 10, 2026
CAS487
If I could give 1/2 star that would be awesome. This company is a total rip off. They charged me f

If I could give 1/2 star that would be awesome. This company is a total rip off. They charged me for something I never purchased. I have no account with Brilliant and they won't refund me unless I sign on to my account. Of course, yet again I do not have an account with Brilliant. Customer service on refunds deserve a ZERO!!!!!!

1
Date of experience: Feb 05, 2026
SS68
A recent highlight in my life that brings warmth to my thoughts.

This has truly been one of the best experiences for me lately. It keeps my mind engaged and revitalizes a lot of knowledge that was previously forgotten. I'm not using it for educational purposes just yet, but it's incredibly enjoyable. Moreover, the method is fantastic! It's significantly more entertaining than traditional lessons.

5
Date of experience: Dec 10, 2025
Shambhala Warrior Philosopher
One happy kid.

One happy kid.Great app n customer service. Thanks to Maria for the assistance.

5
Date of experience: Oct 30, 2025
tyler white
Customer service

The customer service was very helpful even for my unreasonable request and they got my problem resolved quickly and nicely even though I was being difficult with them.

5
Date of experience: Oct 28, 2025
Katya
Log in issue

I had to resolve issue with log in. Sandy from helpdesk was professional and resolved my problem very quickly.

5
Date of experience: Oct 28, 2025
Kaja Htz
they don't warn you about the renewal…

they don't warn you about the renewal at all and the app is not worth the money - you can learn much more from free youtube videos

1
Date of experience: Oct 27, 2025
Paul McClafferty
Had some trouble logging in because of…

Had some trouble logging in because of a mistake on my part. Made contact and problem resolved over a few emails. I would never have spotted my error.

5
Date of experience: Oct 27, 2025
Nick
After ending a trial subscription get charged 116 euro

I had gotten a trial subscription via a content creator's promo code for a free year. After having decided I liked the service but didn't want it to continue next year I cancelled my subscription so that I wouldn't forget about it and it would run out on the renewal date which was on the 26th of October 2026. Shortly after on the 26th of October 2025! a whole year before the supposed renewal date I was silently charged 116 euro on my paypal account with no mention from Brilliant, no notification, no email nothing at all. There's no mention of any cancellation policy on their website or app that I could see and it seems strange to be charged for ending the renewal on a trial subscription anyways. I have contacted their support and hope the issue will be resolved soon but its honestly appalling for an otherwise decent service to pull such scummy tactics.

1
Date of experience: Oct 26, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More