While I admit the products are good, in all likelihood they are certainly overpriced. But products aside, this company literally has the worst customer service. When you spend $300 on hair care products (some were gifts btw) you expect to be treated well by the company. Luxury hair care products should come with luxury customer service - but the customer service at Briogeo is terrible. I placed a large pre-holiday order and when it arrived 2 items were missing, and 3 items were damaged and had leaked out all over the box damaging the other items. Mind you, these are gifts so you can't exactly wipe them off and call it a day. One of the missing items did arrive in a separate package 2 days later but nowhere in the shipping email did it say that items would be arriving in 2 separate packages. I contacted them for exchanges (which they said they cannot do due to Covid). Apparently, customer service agents are working remotely and therefore cannot process an exchange. I find this rather strange. Customer service also told me sending multiple emails only results in delays because you lose your spot in the email que when you send any follow-up correspondence. They take 3-4 days on average to respond to any query, with no way to track your concerns. Anyhow, good products never trump bad customer service.
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Briogeo has revolutionized clean and natural hair care, offering effective products and solutions for every hair type, hair texture, hair need, ethnicity, background, and person. All Briogeo products are formulated 6-free ™ (NO harsh sulfates, silicones, parabens, phthalates, artificial dyes, and DEA) and are naturally derived with the brand's proprietary NOVA Complex®, a blend of natural oils, vitamins, and antioxidants.See more
