This website claims to be a UK-based brand with a focus on excellent customer service, which is highly misleading. After placing an order, I wanted to return it upon finding a similar item elsewhere. Customer service informed me I would be responsible for return shipping, estimated at €30 - 45, which is more than the item itself. I later discovered the return address was in Hong Kong, and nowhere on the site was this information made clear. This lack of transparency effectively takes away the right to return items due to high international shipping costs. When I raised my concerns, they only offered a 20% partial refund without addressing the return postage issue. I have disputed the charge with my credit card company, but this business's practices are unacceptable. Such misleading operations should not be tolerated.
Claim your business profile now and gain access to all features and respond to customer reviews.
