Absolutely unacceptable. DO NOT USE this service! I was left waiting for an hour and a half in the cold at the airport to be taken back to my car after my holiday. There was no identification, and they were using personal phones. The van had no company logo, clearly indicating it was not a legitimate service. It was impossible to reach anyone who knew what they were doing. We were picked up and dropped off in a remote area with no lighting or office. No receipts were provided. An absolute scam. After a lovely holiday, I returned home upset and stressed due to this dreadful experience. A lesson learned.
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