bristowsutor.co.uk

AWFUL and DESPICABLE

AWFUL - Unauthorized Entry, No Communication, Vulnerable Family IgnoredI received NO prior correspondence from Bristow & Sutor before two large, intimidating bailiffs arrived at my home for an unpaid parking fine.Communication Impossible:The letter from their first visit had no case ID number - only a B&S reference. Every contact method (WhatsApp, online bot) requires the case ID. I spent hours trying to reach someone via phone - NO ANSWER. I emailed explaining and stressing we are a vulnerable family and requested safeguarding escalation. The auto-response promised contact within 7 days.Terrifying Unauthorized Entry:Six days later (still no response from B&S), at 7am, bailiff 'Mr D Anglin' and colleague returned. I spoke through my living room window, explained I was dealing with B&S directly, and re-stated we are a vulnerable family - I'm a single mother with two children at home, my young daughter standing right behind me.They repeatedly asked me to open the window claiming they couldn't hear me - I could hear them perfectly well. I believe Mr D Anglin was attempting to get me to provide access to my home.I had accidentally left a key accessible the previous day. When I walked from the living room to the hallway to go upstairs, Mr D Anglin had LET HIMSELF INTO MY HOME WITHOUT PERMISSION and was standing in my hallway. This was absolutely terrifying.He showed no official warrant - only something on his phone after a substantial amount of time of me saying I have NO PAPER WORK to confirm any of this. Only when police were called they were able to verify B&S legitimacy and only then did his colleague finally write down the case ID. The police attended my house to ensure we were safe.Still No Response:I have STILL received no copy of any warrant. My children and I are traumatised. B&S has not responded to any follow-up requests for escalation.This company employs intimidating tactics and ignores vulnerable families. Where is their duty of care?In addition - I am now aware of other families they have visited in which they too have had no previous correspondence and that B&S has also not included the case ID, making it impossible to contact them.I accept I owed the parking fine - my family has had a lot of trauma in the last period - and although I should have ensured the parking fine was paid, sometimes in life things can be out of sight when there are huge things at play and NO ONE, let alone a woman and her children should have this. The impact that this has had on me and my children - well, it will take some time to get over this all. Disgusting.

Date of experience: Oct 13, 2025