Review Time
This review is specially regarding my experience with an agent called Benjamin - DCO, via live chat, on 6th March.
Previous to this interaction, I found the other members of staff to be rude, pressurising and unhelpful.
Benjamin was the opposite of this. Firstly, he helped me to revise my payment plan, ensuring I could afford what was agreed to. He did this is a professional, polite and reassuring manner. He has been the only positive experience I have had whilst speaking to a member of staff here.
I hope this feedback is passed onto you, because you've genuinely been brilliant 👏
Just received a text regarding £200 pound arrears well u messed up the original plan on the 5th November 2025 pappoint bar code made me wait 9 weeks for for the correct document!! Previously stated here **never responded to my last 2 requests or apologised for your employer customer service department who didn't proceed in the correct manner and complete the barcode request on 5th November 2025*** Check ur system !!! LIKE STATED serval times I Have No income No Car ***metal heath classed as vulnerable ***on medication ***My son will pay on 2Oth of March ***there's no point in contacting you as u get a bot or ignored **so leave statements here so evey one Can see this company for how they bullying tastics to upset people daily Miss Carmel forsythe left a statement on 9th December 2025 and Feb 2026 oh nothing on 2 previous statements **** regarding this situation u created yourselves ****
Bristow & Sutor – Concerns Regarding Enforcement Process and Vulnerability Handling
This review relates to an enforcement matter involving Mr R (identity withheld for privacy reasons).
The case has been escalated to Derby City Council and the Enforcement Conduct Board due to documented concerns regarding procedural handling and statutory compliance.
Key issues raised include:
Enforcement action proceeding on 1 July 2025 despite written communication dated 27 June 2025 indicating the case was on hold.
Application of a £425 compliance fee after vulnerability had been communicated in writing.
Correspondence referencing the potential for a County Court Judgment, which has since been subject to regulatory scrutiny.
Concerns regarding complaint handling and whether internal procedures and vulnerability safeguards were properly applied.
The Head of Complaints previously stated that where systemic issues arise, recommendations for service improvement would be made. However, no communicated outcome of any systemic review has been provided in this case.
The matter is currently under formal review through the Enforcement Conduct Board’s Decision Review Process and has been referred to the Director of Policy and Oversight for consideration.
This review is intended to share a documented experience and raise awareness about the importance of proper hold procedures, vulnerability protections, accurate communication of enforcement powers, and transparent complaint handling.
Big crooks that I am just waiting them to comeover ...to show them how good and "politely" with deal with them ....I like playing golf and basketball....hope them too...can't wait you show of my door guy come on come over please.... :) if they see how bad there are by checking there 700 reviews from 5 stars they have 1,3... they must be ashamed. But how I said I am here waiting for you......trying to get moneyfor a case that its stuck because of a error you map...et.....ssss" I GOT EMAIL AND LETTERS THAT I HAVE BEEN GRANTET EXTENDET PERIOT FOR NOT RECEIVING THE 1ST LETTER....SO GUY I GOT YOU YOU SEND ME FAKE DOCUMENTS TRYI G TO GET MONEY...I ALL READY REPORTED YOU TO THE POLICE...GOT CAD NUMBER ...NOW WI SEE HOW MUCH WILL COST ME TO SUE YOU....FOR BREAKING MY PICE WITH FAKE PAPER WORK...I ADVICE YOU BE MORE CAREFUL FROM NOW ON WITH MY DETILES...CANT WAIT CANT WAIT
I have been waiting since November 5, 2025, for the Paypoint barcode to make payments. I was told I would only need to wait 7 days, but I'm still waiting for the barcode to make the repayments. This situation has been very stressful regarding the debt.
Efforts to reach out through the provided channels are ignored, followed by reminders regarding your case, only to be met with silence again. Eventually, they escalate matters by sending bailiffs for full collection without any prior discussion.
They disregard any attempts to reach them through the stated channels, sending reminders about your case only to ignore further contact. Eventually, they resort to sending bailiffs for full collection without attempting to communicate with you first.
Extremely unprofessional. They initially demanded full payment, and when I explained my financial situation, they insisted on three payments of 400. Even after I stated what I could afford, they dismissed it and threatened to send bailiffs, showing no compassion for my vulnerable situation. This has only increased my anxiety and stress.
Your service is unacceptable, leaving me feeling anxious and intimidated. The financial amounts seem fabricated, and I have received no responses to my complaints. Communication channels are ineffective, and I feel completely disregarded in this situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bristow & Sutor is a leading provider of debt resolution services for local authority and public sector clients. We have a proven track record in delivering outstanding service and driving excellent results, in an efficient and ethical way.
We are proud members of the Institute of Revenues, Rating and Valuation, (IRRV), British Parking Association (BPA) and Civil Enforcement Association (CIVEA).See more
fingercomber.com
scaselfstorage.co.uk
creatime.com
generatewealth.co.nz
skinnywickcandleco.com
eleonorabonucci.com
boostgaming.com
liquivite.co.uk
homesquare.com
funnyfuzzy.de