Booked a room directly with the hotel (or so I thought). I needed to cancel my booking so I called them and was told that I had made the booking through Expedia and therefore they could not cancel it. I don't even have an Expedia account so how I made the booking with them was baffling...So I had to create an account to chat with Expedia to use the chat function to find this Booking. Yes the booking was there but then I was told they couldn't cancel it either as it was actually made through HotelsOne???? The chat agent sent me the web URL to go to so I could get the details and luckily I was able to speak to someone to cancel it I have never even heard of HotelsOne - how on earth did they have my booking when I made it directly through the Carrington House Hotel on the Britannia Hotels website?Awful practice. BE AWARE
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