We arranged for the service to pack and store our furniture. The plan was for them to handle fragile items on one day and the rest on another. The initial packing started late and cost nearly £400. On the second day, the crew had a lot to do in a short time, so we couldn't monitor the packing process. When our furniture was returned weeks later, we found damage to our television. They insisted on payment before addressing any issues. The quotes increased unexpectedly, which I had to correct. My claim for the damaged TV was denied due to a lack of insurance, showing a lack of duty of care from them. Their attitude suggested that they were only concerned about payment.
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We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.See more
