After taking the first deposit, they confirmed that the order had been put in to production, then stopped responding to all emails and calls for almost a month. After raising a complaint I heard back and was given an installation date. Initial installation was awful. Multiple windows were not sealed properly, the beading was broken or didn't fit in places and they just put filler/silicone in to hide it. We had 4 doors installed, none of them were fit correctly and we've had to have multiple callouts for each of them. It has been about a year since the initial install, I've had 5 callouts for repairs and fixes, each of these has resulted in the engineer stating more work is required, but the company never contact me, I've had to chase them every time. The office never answer their phone, eventually I raised a 2nd complaint and finally got another engineer out, he stated more work was required and I ensured he added to his notes that I have an active complaint. I now have two engineers booked out for a whole day to resolve issues. The engineers that come out are from a subsidiary call fixmanrepairs, they're both brilliant! It's just a shame I've had to meet them so many times and still have issues afterwards. Fingers crossed for the next appointment to resolve the issues. It's also worth noting that I've raised a DSAR with them via their main Bristol email address and have had no response, I've since forwarded the request to another email provided by one of the engineers and haven't even received an acknowledgement, so this will likely be another complaint to actually get them to talk to me. The quality of the finish isn't ideal, seams are visible and looks worse than the previous windows; some of which were over 20 years old. I'd advise avoiding this company, or if you do go with them, make sure you're aware of CERTASS and the ICO (if you want to request your data). Be prepared to complain, it seems to be the only way to hear back from them.
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