Review Time
A dependable family-operated service; I requested a quote for a new front door and received a response within 5 minutes. Today, we met a representative who was professional, friendly, and helpful. Our quote arrived in just 30 minutes, and we were very pleased with it! Thank you!
Highly dependable family-run service. I requested a quote for a new front door, and they got back to me in just 5 minutes. We met a representative today who was very professional, courteous, and constructive. Our quote was delivered in 30 minutes, and we were extremely satisfied with it! Thank you!
STEER CLEAR OF THIS SERVICE!! After being rescheduled once (the installer showed up without a ladder), they attempted to reschedule again. When I expressed my frustration (considering we paid our deposit in September and it was now December), they arrived only to inform us they couldn't proceed with the installation even after the surveys! They’ve had our deposit for 4 months and our full payment for a month. We were told on December 18th that a refund would be issued. It’s now the end of January, and nothing has happened! They have been ignoring our calls and emails; reaching anyone has been a challenge, and we’ve followed up countless times! There’s a manager assigned to our complaint who supposedly won’t speak to customers directly! Do not give this service your money; the customer support is abysmal, and even one of their own installers advised me to look elsewhere!!
Fantastic experience from beginning to end. The door was manufactured in about a month and installed very promptly. The team was professional, efficient, and easy to communicate with. We’re very happy with the result and would gladly recommend them to others.
My family and I recently had new patio and back doors supplied and fitted. From the initial inquiry to the survey and installation, the process was seamless. The sales consultant was excellent throughout and assured us that the job would be done with quality and value in mind. I requested if the job could be expedited for a pre-Christmas installation, and the team went above and beyond to make it happen. The installation crew arrived on time and were friendly, professional, and efficient. The entire process was smooth, quick, and of high quality, and my family is thrilled with our new doors. I highly recommend this service to everyone!
The worst service I have ever experienced from a company that seems indifferent!! Avoid this service!! A representative came to measure a simple window for secondary glazing and assured us they handle everything in-house and would provide a quote that afternoon. Since this is for our daughter suffering from asthma, we wanted to expedite the process. Over the next 2.5 weeks, I called four times to politely ask for an update on the quote. Every person I spoke to promised to call me back, but no one ever did. Not one person apologized or showed any concern. Today, I spoke with a rude employee who claimed it was outsourced, contradicting what I had been told. No apology was given, just a question of whether I wanted to proceed with the quote or not. It's unbelievable how rude they are, how dishonest about outsourcing they are, and how little they care. So disappointing. Check the large number of terrible reviews and notice the same standard response to every customer… “We cannot locate you in our system.”
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