Sent in a formal complaint two months ago and received NO reply. Not even an acknowledgment. Never again. Cannot recommend, not even to my enemy.
My seats were broken on both legs of the LHR>HKG return. Causing a seriously uncomfortable 14hours both ways.
Both planes were extremely DIRTY and cabin crew unprofessional.
I submitted a long list of further complaints, but BA clearly couldn’t care less.
My opinion is save your money and choose a different carrier. I fly long haul a lot, but only my second time with BA - never again not even if it was a good deal, which this experience wasn’t anyway.
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