This is unbelievable. I’ve just spent the last four hours listening to my partner trying to get through to BA because the flight to Puerto Vallarta is still showing as going ahead, even though the carrier, American Airlines, has emailed to say she can change the flight due to the cartel bombings in the city.
The problem is that BA says they can’t see any record of American Airlines allowing changes under these circumstances. Meanwhile, the British government has issued a warning advising against travel to Puerto Vallarta because of the cartel violence.
I genuinely can’t understand why BA can’t simply pick up the phone and speak directly to American Airlines to sort this out. It’s beyond frustrating.
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