Truly the most frustrating customer service experience just trying to move a flight 2 hours. They had to re-issue the ticket, which no customer service agent could do, it had to go to "back office" which nobody could reach, wait times for calls were endless, the web-chat was fast to reach a representative but they couldn't actually do anything that involved payments..... Once I did speak to people, they were very nice and wanted to be helpful, but the systems are so unbelievably poorly designed they can't really be helpful
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