In summary, the 'in stock' item I ordered was not actually in stock, and they failed to process my refund. I wouldn't recommend them. Mistakes happen, but this was poorly handled. I ordered an 'in stock' item that hadn’t shipped in a week. After contacting them, they promised a delivery date, which they missed. When I requested to cancel, they ignored me and later sent the wrong item. Initially, they expected me to cover the return shipping, but after further communication, they sent a courier (the only positive aspect). They promised a refund, but after three weeks, it still hadn’t been processed. I contacted them again, and they promised it again. Another week passed, and they ignored me. I eventually contacted my payment provider, who issued a refund.
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We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.
