We attended the quiet session of Santa's grotto last week with my non-verbal disabled child. In previous years, the visits had been absolutely wonderful. However, this time felt rushed; the Santa didn't look the part and seemed to expect a response despite having been informed in advance about my child's needs. Unlike previous years, there were no activities like making reindeer dust or decorating cookies. The staff appeared cold and eager to leave. The entire visit with Santa lasted only two minutes, which was disappointing, especially since we had a much better experience at another location. For £25 per child, it was definitely not worth it! After discussing with other parents, I found they were also let down, with one child even being reprimanded by staff for their behavior. I've reached out via email but received no response. The toy given was a simple air car that costs around £6 at most; my child had a much more enjoyable visit from his local football team! It's hard to believe how much the experience has declined.
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British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
