My wife and I opted to dine at the new restaurant at the garden center. While ordering at one of the tills, the young lady assisting the customer ahead of me struggled to process his voucher. Two other staff members attempted to help, but it took several minutes for a more experienced employee to step in. She noticed the growing queue and suggested to her colleagues to assist other customers. Not the best start. I selected the Italian Chicken while my wife chose a baked potato with coleslaw. We had to fetch our own cutlery, napkins, and sauces, which were not conveniently located near the tills, and this wasn't communicated during ordering. Our meals were brought to the table, but the waitress, who took my order and whom I’ll refer to as Annie, quickly left before I could inquire about the cutlery. The baked potato arrived without butter, so I asked Annie for some as she passed by. After waiting several minutes with no butter, I went to the till to request it. The Italian Chicken was acceptable, though the salad was dry and bland. My wife's baked potato was tough, making it inedible. The coleslaw was merely chunks of red cabbage with a minuscule amount of dressing, and the cabbage itself was hard. When Annie came to clear our plates, I mentioned the potato was unsatisfactory, and she simply replied that she would inform the kitchen staff, lacking any apology. I also expressed my concerns about the service, but again, no acknowledgment was offered. The restaurant was not busy at 3pm, with only about 15 patrons present. The atmosphere was nice, and it seemed like a great place to enjoy a meal. Sadly, the service and food fell short this time.
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British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
