We had our home on the market for over 6 months with two different local agents with no joy and were eventually told that we'd have to reduce the price by over £35k (15%) to sell it. We weren’t prepared to do that so decided to take it off the market at the end of the term with the agents as it clearly just wasn't our time. Then our dream home became available and decided to give it one more push - we opted for British Home Sellers as we needed a quick sale and preferably cash buyers. It took about 10 weeks but they found us the perfect buyers for our home at a selling price we were happy with. We wish we’d gone to them sooner!!Their fees on sale & completion were higher than the local agents, but lower fees are meaningless if they can't find us a genuine buyer. We were certainly better off with the higher fees and a good price for the house rather than having to knock 15% off just to get some interest from the local agents!The customer care from British Home Sellers was also excellent, which couldn't be said for the local agents by comparison. I sound very ‘anti’ our local agents but I would always try and keep business local where possible, hence trying two of them first. The simple fact is that BHS were far more pro-active and up to the job.We had Robert Love as our point of contact and we were very impressed with his professionalism, pro-active approach and the fact that every phone call, email and query was picked up and responded to immediately. Alex also stepped in for a couple of days when Robert was off and his communication was equally prompt, courteous and professional. Something that sadly seems to be lacking in many companies. Considering that BHS are an online business I certainly didn't feel they were 'faceless' at all and would highly recommend them. Although I feel we now have our forever home, if we WERE to ever consider moving again I wouldn't hesitate to use them.
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