britishhomesdirect.co.uk

2.5
2.5 Based on 21 reviews

...

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Liliana Butler
Disappointment after initial positive experience

I initially rated this service five stars due to timely delivery and the condition of my order. However, issues reveal the company's true nature. Our order was delayed, which was frustrating, but the bigger issue was the lack of communication. When the panels finally arrived, they were the wrong color, and it seemed the label was removed. I've tried reaching out via phone, messenger, and email with no success. After a week, we still have no updates. While we've received some messages, they didn't provide real assistance. I suggest ordering here only if you're ready for potential risks; you might receive what you expect, or face significant delays. Many reviews suggest our experience isn’t unique. It's unfortunate, as the panels themselves are quite good.

1
Date of experience: Dec 01, 2025

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