I was hit with an unexpectedly high bill. When I inquired, the representative informed me it was due to an international call, charging £4 per minute. Altogether, I owe £150. I requested to pay in installments, and they agreed, but after canceling the direct debit and calling multiple times to set it up, no one followed through. I asked for a callback, but when I called back, the issue remained unresolved. I went through the same process again with no results. They sent me information indicating I should pay £5, but when I entered my bank details, they withdrew the full £150. The system is inadequate. I'm extremely disappointed. They consistently escalate minor issues for customers. The staff is uncooperative. I'm not satisfied with this service.
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