Review Time
Someone came to our house explaining it would cost £5 for 3 months then £30 for 6 months...tv and broadband. First bill...£40.99, phoned up...'oh we put you onto a 24 months contract'. Since then...1 week without tv channels..told them on a Monday..came to fix it on a Friday..apparently it wasn't installed correctly. This was 5 months ago...still no reduction on the bill....which this month has gone up to £55.99..have asked why...no explanation!!...still waiting for the £300 switchover 'help' apparently every 'last bill' I sent them was the wrong one!!! The set top boxes...we have 2..a small one upstairs which you can't record programmes on and doesn't rewind properly also regularly...the information on the current programme is often wrong. The downstairs one only seems to record up to 2 programmes at a time...with Virgin it did 7!! A new year and I have to re do the recording list as it has stopped recording series that it was doing last year. As soon as possible I'm going back to Virgin especially as it has channels I regularly watch which aren't on EE and you don't have to pay extra for channels like U &GOLD HD. EE what a load of rubbish!!
This is my 2nd smart hub 6 which doesnt work.
Tipfor you, don't go to tech support who are impossible to get hold of, go to customer services by saying on the menu you want to leave and they'll get you straight to tech support.
Having said that, they are useless.
Be warned you'll be lulled into a false sense of security that they know what they are doing and care. The don't and they don't.
Buy this broadband at your peril
Moved into new house on the 24th June and was told connection would be made on the 25th. They arrived but couldn't connect fibre due to no cannel to house from pavement connection. At least 4 visits then followed each not knowing what had been found before and went away saying the same thing. Then they came to instal a new fibre. Couldn't do it due to asbestos tubing. 5 or 6 visits then followed and guess what? Couldn't fit it due to asbestos which they hadn't been told about. Eventually the fibre was connected in December and we had our connection. Something like 165 days late. So then after being promised compensation for the time without broadband they won't pay up. Now going to escalate to the ombudsman as they are sending us all round the houses when we try to resolve it. Please avoid these people for your own sanity.
Absolutely shocking, would not recommend to my worst enemy nevermind my friends. From slow broadband speed to shocking price increase plus having to still pay for their broadband for 30 days after the service has been cancelled is a total rip off!
If you value your broadband and your money then stay well clear of these cowboys!
Back up what back up
3/2/26 upgraded to 1.6 gbps with back up black box back up came on the 4/2/26 set up working fine well 2 days later the 6/2/26 (7pm) so much for the back up yes the back up is flashing 3 red bars so the back didn’t last long it’s 10 10 pm still down so it’s reliable ok I’ll just not use it pay over the odds for a service that doesn’t work is extremely unreliable especially when it was got for a cctv back up obviously that plan isn’t going to work I’ve switched it off waste of time yet another rip off plus wasting electricity over time aswell
Signed up for TV and broadband that EE couldn't get to work
After many phone calls with various "guides" I decided to cancel as the service was worse than useless
They billed me 150 pounds for the first month
Luckily I had cancelled the direct debit
Rang up to say that we never had any service and had cancelled within the allowed timeframe
I was assured that it was now sorted.
Low and behold today I had an email saying my bill was on its way
Spoke on the phone to another "guide" who was less than useless
The whole experience has been frankly a nightmare
Avoid this company at all costs
I ended today's conversation with a request for a manager to call me
Im not holding my breathe
Worst landline and broadband providers.
We were tied in a 18 month contract (my fault). The charge was cancellation was effectively same as paying for the remaining duration of the contract.
Cost of phone line and broadband was about £70 per month. Broadband was very slow and despite repeated phone calls (each taking 45 minutes to speak to someone) it continued to be a poor service.
Eventually got virgin fibre, which was excellent.
I still needed the phone line and EE refused to cancel broadband, insisting I have to pay for that if I want a phone line - costing £70 per month (for a phone line)
Transferred my phone to another provider (cost £11 per month) and have cancelled EE. Will never use them again
I opted for the complete broadband TV package and spent hours on the phone during installation, but they still can't get it to work. They're blaming various departments and are now sending a new router. If this doesn't resolve the issue, I'll be canceling everything before it's too late.
I was hit with an unexpectedly high bill. When I inquired, the representative informed me it was due to an international call, charging £4 per minute. Altogether, I owe £150. I requested to pay in installments, and they agreed, but after canceling the direct debit and calling multiple times to set it up, no one followed through. I asked for a callback, but when I called back, the issue remained unresolved. I went through the same process again with no results. They sent me information indicating I should pay £5, but when I entered my bank details, they withdrew the full £150. The system is inadequate. I'm extremely disappointed. They consistently escalate minor issues for customers. The staff is uncooperative. I'm not satisfied with this service.
Unfortunately, I have to complain about the service again. Over the past few months, I've faced numerous issues. After receiving a new router and cable, I still can't connect my printer to my computer using the new WiFi code. I've tried online resources and had someone come to help twice. It's frustrating, especially when they claim to provide good service. They keep trying to get me to upgrade to a better plan, but only if I extend my contract. I just want a reliable service, and I don't see why I should settle for something that doesn't work.
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