Moved into new house on the 24th June and was told connection would be made on the 25th. They arrived but couldn't connect fibre due to no cannel to house from pavement connection. At least 4 visits then followed each not knowing what had been found before and went away saying the same thing. Then they came to instal a new fibre. Couldn't do it due to asbestos tubing. 5 or 6 visits then followed and guess what? Couldn't fit it due to asbestos which they hadn't been told about. Eventually the fibre was connected in December and we had our connection. Something like 165 days late. So then after being promised compensation for the time without broadband they won't pay up. Now going to escalate to the ombudsman as they are sending us all round the houses when we try to resolve it. Please avoid these people for your own sanity.
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