Someone came to our house explaining it would cost £5 for 3 months then £30 for 6 months...tv and broadband. First bill...£40.99, phoned up...'oh we put you onto a 24 months contract'. Since then...1 week without tv channels..told them on a Monday..came to fix it on a Friday..apparently it wasn't installed correctly. This was 5 months ago...still no reduction on the bill....which this month has gone up to £55.99..have asked why...no explanation!!...still waiting for the £300 switchover 'help' apparently every 'last bill' I sent them was the wrong one!!! The set top boxes...we have 2..a small one upstairs which you can't record programmes on and doesn't rewind properly also regularly...the information on the current programme is often wrong. The downstairs one only seems to record up to 2 programmes at a time...with Virgin it did 7!! A new year and I have to re do the recording list as it has stopped recording series that it was doing last year. As soon as possible I'm going back to Virgin especially as it has channels I regularly watch which aren't on EE and you don't have to pay extra for channels like U &GOLD HD. EE what a load of rubbish!!
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