I want to share my recent experience as an EE customer, and unfortunately, it was very disappointing. I have two EE SIM cards with a broadband discount, and when I contacted customer service today, I asked to top up my credit instead of using direct debit. The agent I spoke to was incredibly rude and kept probing about my discount, even though it was irrelevant. When I requested to speak to a manager, I was connected to Paul from the billing team, who also spoke to me in a dismissive and rude manner. Instead of resolving my issue, he tried to intimidate me by threatening legal action if I left a public review. This is a terrible reflection of EE’s customer service. I strongly urge future customers to reconsider before choosing EE. Shame
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