I no longer know what I'm paying for but I'm now paying a lot more each month as per my bank account. I can log onto EE but I can't see my account details or acc number.
I'm 78 and only use my mobile phone as an emergency phone.
My two year contract is ending; I have Broadband; TV & Landline with EE? I'm all mixed up; initially I signed up with BT then EE became involved; BT was excellent but I can't make sense of EE at all; when I log on I expect to see my bill but I can't even see my account number.
I'm supposed to download the EE App? I've tried but how do you actually download it; all I see are boxes; Manage/Shop/Get Rewards but I don't know how to download the app; this is a terrible site to navigate.
If I phone not using an EE phone will I end up with a barrage of questions when I don't even know my account number let alone what I'm paying for?
I'm not a four year old tech wizz kid with a mobile phone welded to my ear.
I've absolutely no problems with the services but I now have a major problem due to my contract ending; I know I can easily get Broadband from a number of sites at around £24 per month but I no longer know what I'm paying EE.
Three stars awarded because the service is excellent two stars dropped for terrible log on which is useless.
I can't do with this hassle; I might just switch?
UPDATE.
I finally gave in this morning and phoned EE from my landline; the guy at EE was brilliant and had a great deal of patience; EE are only geared up for mobile phones hence the problem trying to download their app; it wouldn't download onto my desktop computer hence I couldn't access my bill details. 6 pin numbers later EE timed out but I was informed to log on in 30 minutes when I'd receive another pin number in order to reset my password.
WOW it worked; I can now access my account/bills on my desktop; unfortunately I now find I'm paying double when I can obtain broadband as a new customer with another supplier at half price. What caused all this hassle was an email I received from EE stating I could upgrade my package; I thought my contract was near the end so why make a contract for 24 months then EE want to change it half way through; to me a contract is a contract to be honoured by both parties; I admit I'm a dinosaur and I've no intention of taking a UNI course studying mobile phones.
Today is the first anniversay of my wonderful wife passing away; after all this I then received a scam phone call saying from Virgin Media.
Is it me or is the world mad?
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