I am sharing my experience with Broadhill Stables to assist others in their due diligence. After paying in full for a horse, delivery was delayed with several different explanations provided. The day before the rescheduled delivery, I was informed of a significant health issue and was sent the horse's veterinary history. Consequently, the sale did not proceed.The refund process was not straightforward. Despite the statutory requirement for a full and immediate refund when a contract is terminated, my funds were returned over several weeks in multiple instalments. This process required constant monitoring and chasing.I have formally reported this experience to Trading Standards as a matter of unfair business practice. I encourage anyone else who has experienced similar issues regarding instalment based refunds to report their case as well, so that a clear pattern of conduct can be established for the regulatory authorities.
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