This is what I ordered and paid for, along with a pretty serving board and two wine glasses:
Wine & Snacks Gift For Him
Would You Like to Upgrade Bottle of Wine?: Yes
What Kind of Wine Would You Like for Bottle (Upgrade)?:
Red Wine
Upgrade With Red Wine From Which Country?: France Upgrade With Which French Red Wine?: Louis Jadot
Bourgogne Pinot Noir
Which Items Would You Like to Add?: Gourmet Foods & Snacks
Which Gourmet Foods & Snacks Would You Like to Add?:
Pistachios, Tangy Strawberries Candy, White Chocolate Caramel Popcorn
To: [deleted]
From: [deleted]
What type of greeting card?: Birthday
Message: Happy Birthday, [deleted]! I hope it's a good one!
Love, Mom
I deleted our names, but other than that, it is copied and pasted from the order confirmation. That’s not what my son received on his birthday! He did not get white chocolate caramel popcorn, just the plain caramel, he did not get the updated bottle of wine. We googled the prices of the one he received and the one I ordered. The one he received was less than half the price of the bottle I chose as an upgrade. He did not receive the strawberry candy. One of the wine glasses was broken and they substituted the serving board depicted on their website with something completely different. The board shown on their website is dark wood, with an interesting pattern and is thick and round. He received a pale - colored, rectangular board of lesser quality. It looks like a run of the mill cutting board you buy at your local grocer. They didn’t even include the birthday card.
As far as how they could do better is concerned, they could actually act according to their replies to these reviews. I see from other reviews that the same things keep happening over and over again, despite promises to pass it on to the team so they can do better.I did not get anything close to what was advertised, nor did I get the upgrades that I paid for.
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BroCrates is a gifting company oritentated towards men, offering curated, “manly” crates packed with craft beer, whiskey, gourmet snacks, and more.
