Review Time
I ordered this for a birthday gift specially to be sent on that date. It came 5 days early ruining the surprise. I also got something completely different then what I ordered. I called customer service and they knew it did this however I did what they asked me to do only to get a response of basically to bad. They did not try to do anything to correct the issue. I will be taking my business elsewhere. I then got an email to do a review however if you give them anything than a high rating it directs you to an email to keep there reviews high. I will not be a returning customer.
This is what I ordered and paid for, along with a pretty serving board and two wine glasses:
Wine & Snacks Gift For Him
Would You Like to Upgrade Bottle of Wine?: Yes
What Kind of Wine Would You Like for Bottle (Upgrade)?:
Red Wine
Upgrade With Red Wine From Which Country?: France Upgrade With Which French Red Wine?: Louis Jadot
Bourgogne Pinot Noir
Which Items Would You Like to Add?: Gourmet Foods & Snacks
Which Gourmet Foods & Snacks Would You Like to Add?:
Pistachios, Tangy Strawberries Candy, White Chocolate Caramel Popcorn
To: [deleted]
From: [deleted]
What type of greeting card?: Birthday
Message: Happy Birthday, [deleted]! I hope it's a good one!
Love, Mom
I deleted our names, but other than that, it is copied and pasted from the order confirmation. That’s not what my son received on his birthday! He did not get white chocolate caramel popcorn, just the plain caramel, he did not get the updated bottle of wine. We googled the prices of the one he received and the one I ordered. The one he received was less than half the price of the bottle I chose as an upgrade. He did not receive the strawberry candy. One of the wine glasses was broken and they substituted the serving board depicted on their website with something completely different. The board shown on their website is dark wood, with an interesting pattern and is thick and round. He received a pale - colored, rectangular board of lesser quality. It looks like a run of the mill cutting board you buy at your local grocer. They didn’t even include the birthday card.
As far as how they could do better is concerned, they could actually act according to their replies to these reviews. I see from other reviews that the same things keep happening over and over again, despite promises to pass it on to the team so they can do better.I did not get anything close to what was advertised, nor did I get the upgrades that I paid for.
This gift was incredibly well received by my boss! I appreciate the timely shipping that aligned perfectly with my request. The entire process was straightforward and truly valued! Wishing the entire team a wonderful holiday season! Thank you!
I bought the wine trio specifically because it was advertised to come in a nice crate. Instead, it arrived in a small basket. I could have bought the wine and a better basket for half the price myself, but I wanted the nice crate as a gift. I called customer support, and they instructed me to email with a picture. After sending the email, I followed up with a call. Eventually, I received a response stating that substitutions are standard and since I agreed to their terms of service, they wouldn't provide the crate for my gift. WHAT A RIPOFF. Avoid this company if you expect to receive what you pay for.
I bought the wine trio specifically because it was advertised to come in a nice crate. Instead, it arrived in a small basket. I could have bought the wine and a better basket for half the price myself, but I wanted the nice crate for a gift. When I called, they told me to email with a picture. I did that, then called for an update. I received an email stating that substitutions are normal and that since I agreed to their terms of service, they wouldn't send a crate for my gift. WHAT A RIPOFF. Don't purchase from this service if you expect to receive what you pay for.
I ordered a beer flight gift set for a friend's birthday. What was delivered was completely different - four cheap-looking beer mugs and a cutting board. When I expressed my disappointment, customer service just referred to their "substitution policy," which seems to allow them to ignore your actual order. The gift and shipping were costly. BUYER BEWARE.
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BroCrates is a gifting company oritentated towards men, offering curated, “manly” crates packed with craft beer, whiskey, gourmet snacks, and more.
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