Review Time
Ordered a RAV4 from Broker4Cars (B4C) in June 2021 with a 14 week delivery. Starting October 2021 I called in a few days before the delivery date just to be knocked back a fortnight each time. To be honest I suspected it all sounded a bit repetitive as by December I was onto 6th delivery date and by then was starting to feel I would be pleasantly surprised if the car arrived. Also though, began suspecting it may never arrive as I began to loose confidence in B4C. I understand they are middle man but they seemed too comfortable just repeating the fictitious dates given by suppliers. Told it would arrive mid January 2022 and around then was told it was now back to end of March. At that point I started to research the situation with Toyota. I was told by two franchise dealers that a car ordered in June 21 would have been delivered October 21, likewise they told me cars currently being delivered March 22 were all ordered September, October and even November 21. I emailed a complaint to B4C last week in March and the next day they called to tell me they would return my deposit and fee. So, 9 months after ordering and dumped off the customer list and now facing a 9 to 12 month lead in time with any new supplier. Not just time wasted though, car has gone up at least 10% in purchase and also crossed the £40k threshold for road tax. The not being able to supply I can accept but the constant leading on with false information is unforgivable. Although in fairness, the business seems to exist so some customers must be getting cars supplied. What concerns me is they cannot supply my order but they are still advertising the same on their website knowing they cannot fulfil. I gave one star as they did repay my deposit without any problem so credit there, just a shame they couldn’t provide the service they advertise and charge for. I have used other brokers previously with great success, I have tried them in the last few days and all consistently say they cannot guarantee cars like Toyota will be delivered due to demand in retail sales. Brokers rely on retail surplus and right now with makes like Toyota there is no surplus. The business would greatly improve if they carried out due diligence on their supplier information and take ownership of their customers rather than kissing the suppliers butts..
Ordered a RAV4 from Broker4Cars (B4C) in June 2021 with a 14 week delivery. Starting October 2021 I called in a few days before the delivery date just to be knocked back a fortnight each time. To be honest I suspected it all sounded a bit repetitive as by December I was onto 6th delivery date and by then was starting to feel I would be pleasantly surprised if the car arrived. Also though, began suspecting it may never arrive as I began to loose confidence in B4C. I understand they are middle man but they seemed too comfortable just repeating the fictitious dates given by suppliers. Told it would arrive mid January 2022 and around then was told it was now back to end of March. At that point I started to research the situation with Toyota. I was told by two franchise dealers that a car ordered in June 21 would have been delivered October 21, likewise they told me cars currently being delivered March 22 were all ordered September, October and even November 21. I emailed a complaint to B4C last week in March and the next day they called to tell me they would return my deposit and fee. So, 9 months after ordering and dumped off the customer list and now facing a 9 to 12 month lead in time with any new supplier. Not just time wasted though, car has gone up at least 10% in purchase and also crossed the £40k threshold for road tax. The not being able to supply I can accept but the constant leading on with false information is unforgivable. Although in fairness, the business seems to exist so some customers must be getting cars supplied. What concerns me is they cannot supply my order but they are still advertising the same on their website knowing they cannot fulfil. I gave one star as they did repay my deposit without any problem so credit there, just a shame they couldn’t provide the service they advertise and charge for. I have used other brokers previously with great success, I have tried them in the last few days and all consistently say they cannot guarantee cars like Toyota will be delivered due to demand in retail sales. Brokers rely on retail surplus and right now with makes like Toyota there is no surplus. The business would greatly improve if they carried out due diligence on their supplier information and take ownership of their customers rather than kissing the suppliers butts..
Just received my Audi sourced through Broker4cars which arrived on the day promised. The deal they secured for me was excellent and the service I received was superb. As with all Manufacturers there was a delay from the original delivery date due to semi conductor shortages but Dan kept me fully informed during the process. I would definitely use this Company for future purchases and have no hesitation in recommending them.
Just received my Audi sourced through Broker4cars which arrived on the day promised. The deal they secured for me was excellent and the service I received was superb. As with all Manufacturers there was a delay from the original delivery date due to semi conductor shortages but Dan kept me fully informed during the process. I would definitely use this Company for future purchases and have no hesitation in recommending them.
I placed an order for a new electric car in August 2021 and was given a December delivery. I was even told what ship my car was on and when it would be docking in the UK. I allowed for the Christmas break and so started chasing delivery in the new year. I was then told that the car was in production and delivery would be mid March. As the manufacturer had reduced the specification of the car because of the worldwide semi conductor shortage, I asked which specification I would be getting, not an unreasonable request. A few days later I recieved an email telling me they could not supply the car as it is too risky for their business. Despite me saying I would take any car that comes, as waiting times were several months and I didn't want to have to start at the bottom of the queue again. Every bit of information on the spec changes and what the forums, for my car, on FB were saying asked for by this company was issued to them, then they cancel my order.The way I have been treated by this company is disgusting, all to protect the discounts they get from their supplier. Social media is a useful and powerful tool and I relayed any information to broker 4 cars to assist them, but they got scared and cancelled my order. If I wanted to cancel they said I couldn't do it until after 15 weeks delay from the original delivery date, yet they can cancel immediately.Be wary of this companies T&C's and the dates promised for delivery. I am not new to buying a vehicle through a broker, having done it before with another company without any issues. I would never recommend this company to anyone, even though I had recommended to other people on forums for the car I was purchasing. Update March 2022. The threat of solicitor action never materialised, enough said. I got a car, exactly the same spec as my original order from a Hyundai dealership and at a better price than my original order, all delivered for the new 22 plate at the beginnig of March.
I placed an order for a new electric car in August 2021 and was given a December delivery. I was even told what ship my car was on and when it would be docking in the UK. I allowed for the Christmas break and so started chasing delivery in the new year. I was then told that the car was in production and delivery would be mid March. As the manufacturer had reduced the specification of the car because of the worldwide semi conductor shortage, I asked which specification I would be getting, not an unreasonable request. A few days later I recieved an email telling me they could not supply the car as it is too risky for their business. Despite me saying I would take any car that comes, as waiting times were several months and I didn't want to have to start at the bottom of the queue again. Every bit of information on the spec changes and what the forums, for my car, on FB were saying asked for by this company was issued to them, then they cancel my order.The way I have been treated by this company is disgusting, all to protect the discounts they get from their supplier. Social media is a useful and powerful tool and I relayed any information to broker 4 cars to assist them, but they got scared and cancelled my order. If I wanted to cancel they said I couldn't do it until after 15 weeks delay from the original delivery date, yet they can cancel immediately.Be wary of this companies T&C's and the dates promised for delivery. I am not new to buying a vehicle through a broker, having done it before with another company without any issues. I would never recommend this company to anyone, even though I had recommended to other people on forums for the car I was purchasing. Update March 2022. The threat of solicitor action never materialised, enough said. I got a car, exactly the same spec as my original order from a Hyundai dealership and at a better price than my original order, all delivered for the new 22 plate at the beginnig of March.
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