After the rear triangle failed on my 3 year old Brompton P line Electric, I promptly contacted the company and spoke with a fantastic technician called 'Raimonds' who personally took control of the issues and made a genuine effort to put things right. He listened carefully, addressed the problems thoroughly, and did everything possible to ensure the bicycle was repaired quickly and under the 7 year warranty. While the initial situation was frustrating, Brompton responded in a rapid fashion and demonstrated accountability and a strong desire to make things better.
Original review in November 2025: I’ve always admired Brompton, but this experience has been truly disappointing. My brand-new C Line special edition arrived with a serious fault, and the replacement — which Brompton assured me had been fully inspected — also arrived with a chain problem that made it impossible to ride. I’ve now had to take it to an official retailer to get it fixed myself. The team has been polite and offered a goodwill gesture, but after two faulty bikes, a crash, and constant back and forth, this experience has been exhausting. For a premium brand, I expected much better quality control and customer care. Raimonds in customer service was first rate and provided a first class solution.
Can't fault the level of customer service and a rapid turnaround.
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For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.
