I’m extremely disappointed with how Brookfield Residential handled my home purchase cancellation at their Magnolia community in Arcadia (4252 Marigold Lane, Homesite 208).Despite working in good faith to secure financing, and receiving a formal loan denial from their own preferred lender (BRP Home Mortgage) on July 2, 2025, Brookfield has refused to refund my $23,600 earnest money deposit. This is despite protections clearly outlined in Section 4.2 of the purchase agreement, which allows cancellation and refund if financing cannot be obtained despite reasonable efforts.Instead of honoring the contract, Brookfield has repeatedly tried to pressure me into accepting a 50% refund, citing default clauses (Section 11) that simply do not apply. I’ve since filed a formal complaint with the California Department of Real Estate and requested that escrow freeze the funds while this is resolved.Throughout this process, I corresponded professionally and repeatedly with Sylvia Yang, Deanna Allan, and Stacey Kinoshita, all of whom ignored the contractual terms and continued to misrepresent the situation — even after I provided the lender’s denial letter and cancellation notice.I strongly caution anyone considering buying from Brookfield — especially at Magnolia — to review the fine print carefully and be aware that they may hold your deposit hostage even when you follow the contract. This experience has been stressful, unfair, and damaging.
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