I ordered the Core Percale set for my mother’s birthday. Brooklinen sent the wrong set. My mother reached out to try to swap the sheets. Brooklinen made everything my problem. We had to ship them back (they did give us a label) and wait for Brooklinen to receive them, which took about a week. Then I got an email that they needed four days to process the returned item and I would receive a refund, minus a $10.00 restocking fee. Four days later I got another email stating that my refund was processing and that it could take 3-5 days for me to see the money in my account. I finally got the money back, again, minus a $10.00 restocking fee. We had been given a discount code to replace the sheets, that we ordered correctly the first time on sale, with the same sheets we ordered. Now they weren’t on sale, but not to worry, we would have a discount code to get the price back to the sale price. Unfortunately, the return shipping and refund process took so long that the code expired. We had to call to get a new code and to have the $10.00 restocking fee credited to the order. All told, my mother’s gift that I ordered correctly took three weeks and three phone calls to get right. She likes the sheets. I will never order from Brooklinen again. Horrible customer service and a terrible response to their mistake.
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