Name: brooklinen.com
Telephone: 000000000
Rating: 2.1

Heidi Lauer Guest

They told me they do not take Venmo, despite having a Venmo button on their payment page. I sent scr

They told me they do not take Venmo, despite having a Venmo button on their payment page. I sent screenshots to two different people in support of the contents of my cart and the Venmo button on their website at their request. Multiple people at their company (or bots) are now relentlessly spamming me texts asking me to send those screenshots again. I have asked them to stop and they will not. Finally had to block and report as spam to get it to stop. This company is incompetent and they don't respect your data. Avoid them. Similar products are available elsewhere.

Date of experience: Feb 15, 2026

Heidi Lauer Guest

3 weeks ago

They won't stop spamming me despite multiple requests to stop

They told me they do not take Venmo, despite having a Venmo button on their payment page. I sent screenshots to two different people in support of the contents of my cart and the Venmo button on their website at their request. Multiple people at their company (or bots) are now relentlessly spamming me texts asking me to send those screenshots again. I have asked them to stop and they will not. Finally had to block and report as spam to get it to stop. This company is incompetent and they don't respect your data. Avoid them. Similar products are available elsewhere.

Date of experience: Feb 14, 2026

Pat C Guest

1 month ago

Bath Mat edges curled up

My issue is with the quality of the bathmats. They were fairly expensive. The edges are fragile and curled up terribly after one wash. I actually had to iron them. They also have loose threads after one wash.

Date of experience: Jan 17, 2026

Cristina Peffer Guest

2 months ago

This company seems to be pretty shady

This company seems to be pretty shady. I placed an order and didn’t hear anything for 5 days. When I inquired as to what the status was, I received an unprofessional email that flagged something was up. I then looked at their reviews and immediately disputed the charge with Amex so I don’t have to depend on them. Something is way off and all trust with this brand is lost.

Date of experience: Jan 06, 2026

K K Guest

2 months ago

Will spam you without consent

Had to provide an email to verify shipping in the cart, never proceeded past that step and yet they still added me to their mailing list. Incredible.

Date of experience: Dec 31, 2025

Justin Duhon Guest

2 months ago

LITERALLY A RIP OFF

For something that was advertised to be three days to receive they haven’t even shipped it yet after THREE WEEKS. They do not keep you updated THEY RIP YOU OFF!!

Date of experience: Dec 17, 2025

Ana Morales Guest

2 months ago

Slightly expensive

Slightly expensive, but worth it

Date of experience: Dec 16, 2025

Kari Cronk Guest

3 months ago

I went to Brooklinen UTC in La Jolla,

I went to Brooklinen UTC in La Jolla,Purchased pillows and pillow covers.I was greeted by Brianna with a smile and warm welcome. From start to finish the customer service was phenomenal!! She should get a HUGE raise. She was wonderful. Good help is hard to find. Brooklinen is lucky to have her as one of their employees.GIVE HER A RAISE!!!!!Respectfully,Kari C.