According to the Plank Pillow website, their Premium Shredded Foam Pillow features “Adjustable Comfort. A simple zip and switch allows you to build your custom pillow on demand. We ship each pillow with a bit more filling, allowing you to create the ideal pillow loft that best suits your sleep position and preference.”-However, the zipper gets stuck when the bottom of the slider snags the loose filling that’s pressed against it. This jams the teeth and prevents any further opening or closing. I called Plank at 623-624-1222, the number listed on their contact page. The call was answered by Brooklyn Bedding using an interactive voice menu to process calls. I provided all the requested information - name, email address, phone number, and reason for return. The system said I would get a response within three days. They never did.
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Brooklyn Bedding is an American manufacturer of mattresses, differentiated by master craftsmanship, a state-of-the art facility and great customer service.
