I found a showroom and tested a Brooklyn Bedding mattress in person. The salesman said the new CopperFlex line is comparable to what I tested. I ordered directly from the website because it was cheaper. The mattress arrived in a heavy box, turns out I ordered the wrong size. Customer service says no problem, we will send you the right size, just show us proof you donated the previous one. Done. New mattress arrives in a heavy box. I throw out my old mattress that was perfectly fine, just a decade old. That was my mistake right there. I have not had a good night sleep since. The CopperFlex is hard and hot. My back hurts and it’s affecting my entire life. I wake up throughout the night and my knee, hip, lower back and neck all hurt on my right side. I go back to the showroom- different sales guy says no, the factory makes cheap, hard mattresses when you order from them. You only get the good stuff when you buy from the store. Now customer service wants to charge me $99 to return the mattress. Don’t do it. I bought a great mattress years ago on Overstock and I’m so sad I got rid of it.
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Brooklyn Bedding is an American manufacturer of mattresses, differentiated by master craftsmanship, a state-of-the art facility and great customer service.
