I agree with the previous review in that they had an outdated online system and this time they made their customers pay for their mistakes.
I have ordered two silk blouses from Brook's Brother's online website and input my correct shipping address. Then I found out that they delivered it to an address I moved away six years ago.
When I called their customer service, they told me it was not their responsibility. Their first explanation is that my account must be associated with an old address. I thought maybe that was the cause so I logged into my account and it shows only one address, which is my correct shipping address. Then it gave another explanation that even if I input correct shipping address, my "apple pay" would default to my previous address. There is a bug in this logic because they did bill me the correct address, which is my current address. I am not sure what they are covering up but if they decide to change the shipping address after I explicitly inputting a correct shipping address, shouldn't they let me know of it? I think they are trying to covering up their mistakes and I am appalled by their lack of customer service.
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Business and casual clothing for men and women - classically modern dress shirts, ties, pants, and sweaters. Legendary quality and customer service are a click away.
