Review Time
I agree with the previous review in that they had an outdated online system and this time they made their customers pay for their mistakes.
I have ordered two silk blouses from Brook's Brother's online website and input my correct shipping address. Then I found out that they delivered it to an address I moved away six years ago.
When I called their customer service, they told me it was not their responsibility. Their first explanation is that my account must be associated with an old address. I thought maybe that was the cause so I logged into my account and it shows only one address, which is my correct shipping address. Then it gave another explanation that even if I input correct shipping address, my "apple pay" would default to my previous address. There is a bug in this logic because they did bill me the correct address, which is my current address. I am not sure what they are covering up but if they decide to change the shipping address after I explicitly inputting a correct shipping address, shouldn't they let me know of it? I think they are trying to covering up their mistakes and I am appalled by their lack of customer service.
Extremely horrible , outdated e-Commerce system.
In this era of AI , brooks brothers cannot "cancel" the order or "Change the payment method" after an hour of order submission.
Amazon for example, allows cancelling orders, Change payment method & changing shipment method, till the order is in shipping status.
Where in the world is Brooks Brothers in terms of systems ?
This speaks of how the company is doing. Seem a deteriorating quality & lower customer base, which makes it having a dying e-Commerce system.
Donna P helped me and she was absolutely fabulous. She knew how to put outfits together was able to help me bring together great outfits at a great price for me and all the presents I needed! I would highly recommend working with Donna. All right
OMG - this Company is the WORST for customer service - went to order a $150 shirt - online order did not have care instructions - so I called their customer svc. number - got some person clearly not in the US - a ROOSTER KEPT CROWING IN THE BACKGROUND - when I asked where he was located - told me he was "off shore' - so in between the rooster crows, I asked to be transferred to US - he said he "couldn't do this". Ughh. Ordered shirt anyway - then thought about it and within the hour - called to cancel. Told I couldn't as order "already processed" in broken english. THIS IS ONE OF THE WORST EXPERIENCES I HAVE HAD WITH SUPPOSEDLY A NICHE COMPANY. THEY TRULY DO SUCK NOW.
I ordered a pair of trousers of size 46 but size 52 arrivedI asked by mail for an exchange: no answer. I phoned: no answer. None of my subsequent emails have been answeredIt really looks to be a fraudulent company: Bullshit-Brothers?
Ordered custom made shirts. Little did I know they were made in Vietnam. Received late due to customs clearing issues. Shirts were not Slim Fit, they were HUGE. Wouldn't take them back even being late and miss-tailored. Horrible Customer Service.
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Business and casual clothing for men and women - classically modern dress shirts, ties, pants, and sweaters. Legendary quality and customer service are a click away.
