Previous review was for a Marigold Order where I told Brookside that I was short 45 plants (providing detailed photographs) and they offered me a credit for 10!, then for 40. Established exact amount was 47. Honestly, worst customer service ever. They clearly do not read emails or look at supplied images. Entirely disrespectful. Twice I mentioned in the email correspondence that my Begonia order had arrived dry but in typical Brookside customer service traditioned this was ignored I now have had the 2 deliveries I was expecting I have 136 plants out of 168 ordered. A near 20% miss rate with the marigolds at over 20%
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We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.
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