I had an extremely unsatisfactory experience with very poor communication. The service center performed a timing chain replacement on my vehicle. After the work was done, I noticed a persistent oil leak and later experienced decreased engine power. They held onto my car for about three weeks, continually assuring me it would be ready the next day, which never occurred. I had to take the car back multiple times. During this period, I was informed that several other vehicles had faced similar issues after timing chain repairs, such as oil leaks and diminished engine performance. Although the power issue was eventually resolved, the oil leak was never properly addressed and remains unresolved.
Since then, communication has been severely lacking. I have called several times to schedule a check or follow-up, and each time I was promised a callback that never happened.
I have since sought help from other service centers, but they have declined to work on the car, stating that the issue is clearly linked to the original repair and should be handled by the service center that performed the work.
In summary, there has been a lack of accountability, no communication, and an ongoing problem stemming from their repair. I would not recommend this service center.
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Brook Street Motors are an established independent garage in Bury. We are Vauxhall specialists with over 10 years main agent experience under our belts. We have a wide experience of all other vehicle makes in the motor industry, so we are able to carry out repairs on all makes and models.
We have been on "who can fix my car" for over 2 years now and have excellent feedback, both here and on other platforms. We also have good reviews on Google and other social media platforms, please feel free to check.
We have also recently become a member of the RAC approved garage scheme.
We take customer service and satisfaction seriously, and pride ourselves on word of mouth for a lot of our work.
Every car leaving our premises is checked over for safety and peace of mind.
We offer a free collection and delivery service, subject to availability. See more
