I would give zero stars if possible. I bought an EcoPro printer second hand I wanted to now register it to my own Brother account. It should be simple for the seller to disconnect the printer from his account? Not at all. It has to go through IT. That took DAYS. Even when it was done, I wasn’t informed. I just tried again to register and it worked. Now, I need to sign up for EcoPro. Signed up. Supplies shipped (yeah, right!). Subscription mysteriously cancelled. Nobody knows why. Re-enrolled. Supplies shipped since last week and still no tracking. Contacting brother by phone, chat and email yields the same result. Your problem has been escalated. You will hear from us within 24/48 hours. We have passed your issue on. You should hear back within 24/48 hours. How long am I supposed to go without printing???? I have already sold my other printer to make way for this trash and I have been almost two weeks unable to print. Absolutely ridiculous. I would rather take this printer to the tip rather than sell it to subject another human to the this nonsense roundabout of escalations and enquiries. A total total waste of my time I am surprised these people are still in business. Very horrible experience, one of the worst. I see no resolution, nobody can tell me why the supplies haven’t been shipped. Sometimes they can’t even find my account!!!!!!!!
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Brother offers a range of printers, accessories and printing consumables for all your printing requirements. Choose from mono or colour printers with duplex capability, or our large range of multifunction inkjet or laser printers.
