Review Time
Their printers and label-makers work fine.
But the driver set-up for their label-maker (QL-810W) is such a big pain that it almost feels like a joke.
PS. I am a user of ther label maker since almost 10 years and their printer since last year.
Their printers and label-makers work fine. But the driver set-up for their label-maker (QL-810W) is such a big pain that it almost feels like a joke.PS. I am a user of ther label maker since almost 10 years and their printer since last year.
There is no ability to claim the cashback online and after multiple emails, I am giving up and returning the printer to Currys. Do not purchase a product from Brother based on cashback, if you're still within the returns window - do so, dont let Brother string you along!
I would give zero stars if possible. I bought an EcoPro printer second hand I wanted to now register it to my own Brother account. It should be simple for the seller to disconnect the printer from his account? Not at all. It has to go through IT. That took DAYS. Even when it was done, I wasn’t informed. I just tried again to register and it worked. Now, I need to sign up for EcoPro. Signed up. Supplies shipped (yeah, right!). Subscription mysteriously cancelled. Nobody knows why. Re-enrolled. Supplies shipped since last week and still no tracking. Contacting brother by phone, chat and email yields the same result. Your problem has been escalated. You will hear from us within 24/48 hours. We have passed your issue on. You should hear back within 24/48 hours. How long am I supposed to go without printing???? I have already sold my other printer to make way for this trash and I have been almost two weeks unable to print. Absolutely ridiculous. I would rather take this printer to the tip rather than sell it to subject another human to the this nonsense roundabout of escalations and enquiries. A total total waste of my time I am surprised these people are still in business. Very horrible experience, one of the worst. I see no resolution, nobody can tell me why the supplies haven’t been shipped. Sometimes they can’t even find my account!!!!!!!!
Like many other people, I will never buy a Brother printer again. However, I'm sure that they are not the slightest bit interested in any of these complaints and they will never change anything. I want to print a black and white document and have a full black cartridge but it won't allow me to print because it says it cannot detect the volume of yellow ink! Bad enough, but the yellow cartridge has plenty of ink in it. They just want you to keep spending money on colour cartridges even though you only want to use black and white.
Never had so many issues with a printer before!Normally a HP user but tried brother as required a bigger/quicker printer that could do more. It is constantly spitting ink out all over my invoices, done the usual checks and cleaned up the printer inside but no better. Never prints the colour properly, I'm glad I email my invoices other wise it would look a mess and very unprofessional. It also prints blurry so you can't read the words that have been printed on the paper. Will be changing brands as soon as my ink is used. I will NEVER purchase another Brother Printer again.
I've had brother printers for years so naturally looked to Brother again when my printer died after 10 years use, as such I ordered a MFC-J6940DW from Printerland which arrived the next day. Having been made redundant a few weeks before and needing a printer to aid my job search, I went for that particular model because Brother was running a promotion where you got a Lifetime warranty and £100 cashback when you registered the printer with Brother. That meant I was able to get the printer that would be most use to me rather than settling for a cheaper model that wouldn't do everything I needed.After several attempts to register on the website to no avail, I contacted Brother who said the advertised code for the offer was wrong, and gave me a new code which worked.However, that was a few months ago and I still haven't received the cashback.On reflection it appears the 'error in the promotion code' was a deliberate ploy to stop people claiming the offer, as clearly Brother had no intention of paying the cashback!
I have an ancient printer that I paid less than £50 for nearly 20 years ago. On buying a new laptop there was no windows 11 driver. I used to use it heavily when studying, less so now.Claudia, on the chat help service, was great, sorted the driver problem and helped with a paper jam glitch I've had for a couple of years and not bothered to find a permanent fix for, until now.Brilliant service.
printer going offline. happens all the time, a known problem but no known solution. i have spent the last 3 months uninstalling and re installing the printer, drivers and software, so me and my staff can use it. i have looked after it and its in good condition but i will probably put it in the bin to buy a network printer that can actually stay online on the network.
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Brother offers a range of printers, accessories and printing consumables for all your printing requirements. Choose from mono or colour printers with duplex capability, or our large range of multifunction inkjet or laser printers.
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