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I ordered a 12 Gauge Magazine Dent Raiser from Brownells. I received a metal rod in the package with

I ordered a 12 Gauge Magazine Dent Raiser from Brownells. I received a metal rod in the package with no Dent Raiser. I contacted Brownells about the incomplete order by email. It took a few days to receive a response from them. I was advised that the incomplete 12 Gauge Magazine Dent Raiser was the last one in stock and they did not know when/if they would receive the back ordered item. I could await a back order or receive a refund if I shipped the item back. I replied I wished a refund and asked for shipping/return information as there was no packing slip shipped with the item and no return information. After a few days with no response I again emailed to request return information. I have yet to receive a response from Brownells after a week. I navigated the website and found a rather obscurely how to make a return. I filled out the information and found after I had indicated that the item was shipped incomplete that I would have to pay an additional $9.99 to return the item. Obviously, I did not do that as it seemed as adding insult to injury. I sent off another email to request another option as the reason for the return was no fault of mine other than ordering from Brownells in the first place. Over the years I have not shopped with Brownells due to poor inventory stock and high prices. Now I have discovered they have poor customer service and poor return procedures as well. To add insult to injury, I cannot find a 12 Gauge Magazine Dent Raiser anywhere else and a internet search still leads to Brownells website. It looks like I either donated to the cause awaiting a back order that won’t come or donate another $9.99 to return a useless metal rod in order to receive my refund. If I could rate Brownells one star, I would. None of this was a fault on my part, but I am paying for it. Don’t shop with Brownells, shop elsewhere or do without.

Date of experience: Mar 27, 2026