Review Time
The warranty does not provide any real comfort. Spending this much money only to feel dismissed is frustrating. There are numerous complaints about after-sales service, including improper checks, unresolved battery issues, and engine failures that occurred while in the workshop. Given previous issues, this company deserves no more than one star. I won't be purchasing another vehicle here and will not recommend it to others.
The warranty fails to offer customers any real reassurance. It's disappointing to spend such a significant amount only to feel ignored. There are several issues with after-sales support, including inadequate habitation checks, ongoing battery problems, and engine failures that occurred while in the workshop. Considering past experiences, this company deserves no more than one star. I won't be buying another vehicle from here and will not recommend it to others.
We were very pleased with the professionalism and service throughout our experience, from the purchase to the testing and servicing of the campervan, as well as the handover. The team is both professional and friendly. We even enjoyed a complimentary Christmas lunch on the pick-up day. Huge thanks to everyone, especially the staff who dedicated their time to us. We are excited about our new campervan and can't wait to start our adventures!
From our first inquiry to the final purchase, we were well looked after by the sales representative. He was professional, helpful, and never pushy. On the handover day, we received a comprehensive tour and demonstration of our new vehicle from a knowledgeable and friendly staff member. During our two-night stay, he was available to assist with any questions we had about the new systems. Even after returning home, the support continued, and we were able to resolve a minor issue quickly.
From inquiry to purchase, the service was exceptional. This is our fourth motorhome, and I can confidently say this has been the best buying experience. The representative went above and beyond to help us find the right motorhome, providing excellent advice without being pushy. Communication was top-notch, and we were always updated on our purchase's progress. On collection day, the handover was thorough and engaging, making the process enjoyable. The part-exchange was hassle-free, and we drove away in a high-quality motorhome that feels like a dream purchase. I highly recommend this company for future purchases.
Everything was perfect, from our initial interest in the van to the purchase process where we received all the information we needed. The handover went smoothly, and while we need to return for a few things, we were kept informed throughout. The staff was incredibly helpful and friendly, and we stayed for two nights just in case we had any questions.
We recently acquired a new campervan at the October show. The representative was extremely helpful, and our handover experience was detailed and thorough. We spent the night at the location to ensure everything was satisfactory and enjoyed a complimentary Christmas dinner. Additionally, we received vouchers for the shop and meal vouchers for a future visit. Overall, the experience has been very positive, and we hope it continues this way.
Purchasing our first campervan was a significant moment, especially as it was funded by a legacy from my mother. From the initial contact, we felt at ease, with no pressure and genuine care throughout the process. The representative guided us through every step, making it feel safe and straightforward. The customer service is exceptional, starting from a warm welcome at reception to the friendly staff. The handover was conducted by a knowledgeable mentor who ensured we felt confident. We even stayed overnight, and they were readily available for any assistance. The support has continued even after we drove away, making this experience remarkable. I can't recommend this company and their staff highly enough.
This place is the best option for buying a motorhome, especially for newcomers. We visited a few months ago and were met with a representative who listened to our needs and provided excellent advice. We returned to the location multiple times, drawn by their extensive inventory and friendly, non-pushy approach. The staff was patient and professional, helping us finalize our decision. When we collected our new campervan, the handover was informative and enjoyable. I highly recommend this company and their dedicated staff for making the buying process a pleasure.
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Brownhills is the largest dealership for new and used motorhomes and also has a 25 bay Fiat accredited service centre, parts department, accessory shop and Bistro. Centrally located, just off the A1 / A46 Junction in Newark the site is easily accessibly from all areas of the country.
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