Review Time
On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice.
I was informed of different options available to me regarding my q follow and explained what I could expect from the process of servicing.
I received my fully serviced machine in a 48 hour turn around including delivery to my door, also when I received it, it looks brand new which I didn't expect.
All I can say is that I will NEVER use another brand now.
Sincerely
Peter Smart
On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice. I was informed of different options available to me regarding my q follow and explained what I could expect from the process of servicing. I received my fully serviced machine in a 48 hour turn around including delivery to my door, also when I received it, it looks brand new which I didn't expect. All I can say is that I will NEVER use another brand now. Sincerely Peter Smart
Please read my previous 1 star review and other 1 star reviews. Played in the rain yesterday the only one unable to move with the umbrella in the umbrella holder due to Stewart’s’ ‘recommendation’ citing safety but it’s because the trolley is liable to break as has happened twice previously to me. As always I will say that their customer service is 5 star but not the trolleys. In answer to your weak response - of course I hold the umbrella over myself but it’s very inconvenient and awkward when walking. Also they have remote controls but can also move the trolley from a control on the handle whilst walking with the umbrella in the holder. Stewart’s is the only trolley that recommends not to do this. And let’s not forget my trolley has broken 5 times in 2 years
I live in Victoria BC and golf year round. I golf in the rain. I play three to four times a week. The three others in my foursome all have electric trolleys ( 2 motocaddies and one MGI - all with remotes).To start, the Stewart is heaviest by far and loudest on the course. I am 6'3". The umbrella holder will not accommodate my height. An after market extension attachment for the umbrella breaks apart in a 10km/h breeze. The left rubber on the rear tire is starting to peel away from the rim after a year. I keep the manual in my golf bag and have made on course adjustments to try to get the cart to drive straight. It needs constant correction and is hurky jerky in steering compared to the others in the group. the bag is balanced correctly and mounted correctly. Battery sticks and cannot be removed. It often takes a team effort to remove at times. I air compress the grass clippings off the trolley after use. and remove any mud, dirt and debris after each use, The folding mechanisms can also stick. Today I could not unfold it at the course. After 40 minutes and approximately 15 passerbys all attempting to open, I was finally able to unfold the cart 5 minutes before the tee time. I'm shopping for a new trolley and putting this one up for sale. The Q follow option was only used for the first two months. It was not convenient. It lacks in features that my buddies have; like a screen that gives course info and gps, a plug in charger for their phones, quiet and nimble turning, and for much cheaper. I feel like I'm "that guy" for buying this model. Hope this honest review helps some shoppers. Cheers
For my birthday, I decided to treat myself to a brand-new V10 trolley. After discussing with Stewart, I was reassured that it would be ideal for my local hilly course. However, when I tried it for the first time two weeks ago, it kept shutting off every few yards downhill—over 30 times, which slowed me down significantly compared to my playing partners. Despite trying to troubleshoot, the issue persisted, so I reached out to Stewart through their online platform and submitted a ticket. Upon returning home, I discovered that the battery wouldn’t charge and reported this as well. After repeatedly calling and emailing without a response, I finally received an apology and a request for photos of the battery connections five days later, late on a Friday. The following Monday, they confirmed that since I was within the 30-day window, a replacement would be sent, and I needed to pack the defective one for collection. I did this promptly, providing photos of the packed item. Now, at the end of the second week, I've continued to email and call but have received no response. I've paid Stewart for a faulty trolley and have been forced to rent motorcaddie trolleys at my club, which is unacceptable. I’m incredibly frustrated with how this situation has been handled. It's been a struggle dealing with a company over a defective product, and other reviews suggest this is a common issue, which is disheartening. I sincerely hope this matter is resolved in the upcoming week, with my product replaced and compensation for trolley rentals provided. How can they treat customers this way?
DONT BUY STEWARTSo regret buying Stewart. Worst electric trolley I have ever had and no concern about me being injured from it and the issues with the equipment. Being disabled I can’t carry or push a trolley so sending this back I cannot play golf until it comes back. Being the members rep on the committee I have to play several rounds a week and with no short return or knowledge of how long this will be away for I am struggling to rearrange everything. So I have been. 1. Misled into buying this model (battery info)2. Interference with another trolley3. Running me over from behind and damage to my Achilles 4. 2 rounds not lasting 18 holes even though charged till light goes green. 5. Zip on cover split and coming unstitched n the travel case. 6. Winter (hedgehog type) wheels spikes splittingAll with only up to 15 rounds. Guess it’s where it was purchased then in lockUp for months before first usage is probably the excuse. Totally unacceptable if this had been a cheap Chinese unit and accessories I would understand. Not for the almost £2K spent. Google, trustpilot and another other review sites I can find will have my findings with the equipment and customer services put up. Thank you Stewart for wasting my money, and to think I wanted British to support the British manufacturers. What a mistake I made. Never again
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