I went to a scent event on July 20th 2025 where they sold their fragrance oilS . My mother paid 55.00 for a 4 ounce of shimmering body oil. She also paid well over 100.00 for other body oil products. She received every item except the 55.00 shimmering body oil. We noticed this after we left the event. So I emailed them immediately to rectify this for my mom . I showed them proof in the email the receipt and pics of her body oils. I explained that we did not get it and that we would like to have them send the body oil to my mother. They responded via email by stating " their checkout process includes a final verification step and that a team member confirms the items in your bag and obtain your signature to acknowledge receipt. At this time we will not be issuing a refund or reshipping the items". This did not happen. At the event no team member confirmed the items in her bag and did not ask her for her signature. I even offered to pay for the shipping so that my mother could receive her product that she paid 55.00 for. They then stated to have my mom personally email them with proof of receipt (which she did). The company never reached back to my mother. I tried then to go on all of their social media platforms mentioning that my mother did not get her product on facebook and Instagram. Not only did they still not help me but they blocked me on ALL forms of social media including Tik Tok. I was blocked on Facebook and Instagram. I have never seen anything like this in my life. I later found out that This company loves to block people when you have a legitimate complaint about an item they didnt receive. Instead of solving the issue, they will immediately block you. I am not the only person who they have done this to. I am asking for my mother to either receive her 4 ounce shimmering body oil or give her the 55.00 back as a refund . I have proofs of being blocked on all platforms. I also have receipt of the purchase. This company needs to be investigated. I just want my mom to get her product and i will never order from them again. NOTE: I even tried to message the CEO and I was blocked before I could even send a message to her. My mom needs her product or the 55.00 back. These people are ghetto and will take your money and block u every single time. I should have never told my mother and sis about them. We all loved the scents and the experience at the event but after how they treated me and mom..NONE of us will be back and I am already telling people not to try their products.
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