I’ve been a loyal customer of Brown Sugar Babe for several months and have truly enjoyed their perfume oils. I’ve also had positive interactions with their customer service in the past, which is why this experience was so disappointing.Last Christmas one of my orders got lost in transit. Unfortunately, the company was closed for the rest of the year, so I wasn’t able to get any support or resolution. Since I wasn’t going to pay for something I didn’t receive, plus I had to replace the oils since they were gifts, I informed them I’d be filing a dispute with my credit card company. I didn’t do this out of spite, but because there was simply no other way to address the issue during their closure. My credit card company said they would drop the dispute if the order could be fulfilled.Rather than working with me, Brown Sugar Babe decided to block me from their website altogether. No conversation, no warning—just locked out. I guess the message is they no longer want my business. As a returning customer who supported and genuinely loved their products, this was an incredibly disappointing and unprofessional move.
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