BSB has disgusting and unprofessional customer service. Don’t be fooled by the hype on social media by influencers. Influencers receive preferential treatment, not the paying customers. I decided to try their products after seeing reviews on their body oils. I purchased one and I’m so glad that’s all I bought. Over a week plus $12 shipping costs later, I had no clue where my order was nor was the tracking they provided accurate. However, here’s the good part! I inquired about shipment of orders on their Instagram page and was BLOCKED!You may not like a customer’s approach, but it’s their money and they have a right to express their concerns. The lack of business acumen is sickening. I will never patronize this business again, and I wish I could’ve canceled the order.After I disputed the purchase, sent them an email expressing my disdain, the package is suddenly “in transit” per UPS. This small business is hilarious. This is my experience, but I’ve seen a TikToker make a review going through the same thing. I’d advise all to proceed with caution. There’s other businesses that specialize in the same thing. Take your money elsewhere.
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