Wouldn't recommend.I signed up on 3rd November, on the basis their current £300 credit promo would cover the cost of the early termination fee for leaving my old company early, WiFi AND TV included. Low and behold, I only get an early termination email for WiFi, not the TV package, therefore still being in contract with them for another 12 months. The WiFi and TV got installed on 4th, since then, I have emailed several times trying to get hold of someone who will tell me whether I can leave without being charged due to the sales rep who came to my house lying about all being covered. I get no reply - at all. The only emails I do get, are for other people, one called Samantha and one called Chris Nash.I message on Facebook messenger, a reply for a couple of messages - then nothing. I message on WhatsApp, get brief replies for a few messages, then nothing, again. Why was I told both my remaining contract for the TV qnd early termination fee for broadband would be covered up to the value of £300, when this isn't true?Why is it I've been trying for 3 weeks to get hold of someone I cannot?Why is it, when I've tried to get a reply before the 14 day cooling off period ends, do I only get replies for other people, none for myself.Why is it when my partner (not a customer) emails off her email address by accident, she gets a reply. Yet when I (a customer) email at the same time, I get no reply from you?
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