My previous ISP, Andrews and Arnold, had rock solid service and amazing customer support. The level of technical detail available online and over the phone was second to none. However, due to openreach dragging their feet for years, A&A were unable to provide a full FTTP service. BRSK moved in to the area over the summer and after multiple visits from salesmen, I finally decided to switch to BRSK. I needed to be convinced of two things. That I could use my own equipment and that customer service would be responsive and provide configuration details. I was promised both.So, the good points. I ordered the 2Gbps service and it has been rock solid with no slow downs and very low latency. On occasions it actually tests slightly higher than the 2Gbps that I'm paying for. I've also been able to use my own router which has made a massive improvement to both wired and wireless performance.The bad is that support has been unresponsive to a request for SIP connection details. I ported a number to them, which succeeded without issue. However, their only instruction for use was to plug my analogue phone in to their router. I don't use their router and I use a Yealink DECT base station. So I need the configuration to get this to work.They have ignored two online ticket requests for that information. Not only that, raising a ticket hasn't provide a ticket number, isn't trackable on line and hasn't even produced an automated email to say it had been received.So, you will probably get a fast and solid connection but don't expect anything more than extremely basic customer service. There is zero technical information online. If you are likely to need anything more than a connection, then look elsewhere.
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